Here you can read about what applies in terms of shipping, payment, prices, discounts, exchanges/returns, etc.
You will receive all deliveries and invoices from our contracted distributor Arkitektkopia AB.
Shipping and delivery
Your ordered publications will arrive from Arkitektkopia by post in about 5 business days.
The parcel will be sent as a business parcel. Enter both the street and postal box address since PostNord will charge an extra fee of SEK 100 per parcel if only a postal box is provided.
Handling and shipping fees
A handling fee of SEK 75 excluding VAT will be added to each order.
Shipping will be charged as below.
· Up to 100 g – SEK 10
· Up to 250 g – SEK 30
· Up to 500 g – SEK 40
· Up to 1 kg – SEK 60
· Up to 2 kg – SEK 80
Parcels that weigh over 2 kg will be charged at the rate specified by PostNord for business parcels. VAT will be added at the same rate as for the ordered items. For example, 6% for books and 25% for CDs.
Only business customers may pay by invoice. Arkitektkopia will take care of invoicing on behalf of the Swedish Defence University. The invoice will be sent separately and is to be paid within 30 days.
Private persons may pay with a card or by direct payment via internet banking. Business customers may also use these payment options.
VAT is included in the prices. In the shopping cart, you can see prices both with and without VAT, and VAT will be stated separately on invoices.
The Swedish Defence University applies full cost recovery when producing and selling our publications.
Exchanges and returns
Damaged items or complaints should be sent to Arkitektkopia together with the invoice or packing slip and the packaging. You will receive a new product or be compensated for the item returned due to a complaint. Always provide your name, address and telephone number so that we can reach you should we have questions.
Box 11 093,
SE-161 11 Bromma
Goods delivery address:
SE-168 67 Bromma
Ranhammarsvägen 21, Bromma
Other ways to order
Order by phone: +46 (0)8-505 933 55, weekdays 10 a.m.-12 noon and 1-3 p.m.
Order by fax: +46 (0)8-505 933 99.
Order by e-mail: email@example.com
The Swedish Defence University c/o Arkitektkopia AB, Box 11 093, SE-161 11 Bromma. Phone: +46 (0)8-505 933 55. Telephone hours: weekdays 10 a.m.-12 noon and 1-3 p.m.. Fax +46 (0)8-505 933 99. E-mail: firstname.lastname@example.org